3 min read
Travel Payments
Safari.com is a leading online safari travel platform connecting global travelers to Africa’s most iconic destinations. Since partnering with TurnStay, they’ve enjoyed lower fees, higher conversion rates, and a smoother payment experience for guests worldwide.
Founding
Founded in 2006 by two visionary entrepreneurs, Safari.com began as a simple online travel platform and has since grown into one of Africa’s leading safari providers. With over 58,000 travelers guided safely across the continent, Safari.com has earned the trust of guests from Europe, the Americas, and beyond through its dedication to safety, transparency, and personalized service.
Mission
Driven by a mission to make African travel effortless and inspiring, Safari.com’s expert team helps guests plan unforgettable safaris—pairing world-class destinations with local insight and genuine care.In conclusion
The Offering
Safari.com exists to make once-in-a-lifetime journeys across Africa effortless, safe, and unforgettable. With over 18 years of experience and 58,000 safaris arranged, they craft seamless, tailor-made adventures that reveal Africa’s unmatched beauty.
Guided by their Seamless Safari Promise, Safari.com ensures every journey is stress-free—from flights and transfers to luxury lodges and travel insurance. Safety, expertise, and integrity are at the heart of everything they do, with 24/7 support before, during, and after each trip.
Challenges of scale
As Safari.com’s global reach expanded, their team faced growing challenges managing payments from travelers across continents. Handling multiple currencies, international cards, and diverse regional payment methods created friction for both guests and their finance team.
High processing fees, foreign exchange losses, and occasional payment failures impacted conversion rates and guest confidence at checkout. Reconciling settlements across suppliers and destinations added further complexity—making it clear that Safari.com needed a smoother, more unified way to manage global travel payments.
They decided to go Borderless
That’s where TurnStay came in—bringing an all-in one, borderless finance solution built specifically for Africa's travel businesses. With TurnStay, Safari.com could unify its multi-currency operations, reduce fees, and improve international card acceptance—ensuring a smoother booking experience for guests around the world.
Jamie and the TurnStay team of travel payments engineers and finance experts worked closely with Safari.com’s finance and operations teams to map their workflows and pain points. Together, they designed an integrated solution that simplified settlements, automated reconciliation, and gave Safari.com full visibility across every transaction—turning payments into a strength, not a struggle.
The Outcome
With TurnStay, Safari.com now runs a borderless payment operation that matches the seamlessness of their dynamic travel experiences. Guests book and pay effortlessly in their local currency, while the finance team enjoys reduced fees, higher conversion rates, and a great booking experience.
Payment friction has disappeared—replaced by clarity, confidence, and control. Safari.com's finance team at peace, they now focus entirely on what they do best: crafting extraordinary journeys and delivering world-class safari experiences.
Want to simplify your global travel payments?
Chat with Jamie and the TurnStay team to discover how we can help your business go borderless.